Refund Policy

This Refund Policy outlines the terms and conditions governing refunds for purchases made through melorvex.quest, operated by MELORVEX. We are committed to transparency, fairness, and customer satisfaction while maintaining clear operational standards.

Eligibility

Refunds are available for products or services that meet our quality assurance standards and fall within the approved return criteria. To qualify:

  • Purchase must be verified with valid proof of payment.
  • Item or service must not have been misused or altered.
  • Request must comply with the timeframe below.

Timeframe

Customers may submit a refund request within 14 calendar days from the original purchase date unless otherwise specified in writing.

Requests submitted after this period may not be eligible for review or approval.

Process

To request a refund:

  1. Contact our support team using the details below.
  2. Provide order number and purchase confirmation.
  3. Describe the reason for the request clearly.

Approved refunds are processed within 7–10 business days to the original payment method.

Conditions

  • Refunds apply only to eligible transactions.
  • Processing fees may be non-refundable where applicable.
  • MELORVEX reserves the right to request additional documentation.
  • Partial refunds may be issued based on service usage.

Exceptions

The following situations are generally not eligible for refunds:

  • Requests submitted beyond the stated timeframe.
  • Services fully delivered as described.
  • Promotional or discounted items marked as final sale.
  • Cases involving violation of our Terms and Conditions.

Contact Information

For refund inquiries, please contact:

MELORVEX
Email: [email protected]
Address: 245 Emerald Avenue, Suite 300, Dublin, Ireland
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)

Request Support

MELORVEX reserves the right to update or modify this Refund Policy at any time to reflect operational, legal, or regulatory changes. Continued use of melorvex.quest constitutes acceptance of the most recent version of this policy.